Last Updated 06/01/2025

This policy is applicable to (USA) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from Luxily, you accept the policies contained herein.

Transit, Handling Order Cut-off Time:

Transit time is 7 to 8 Business Days (Monday to Friday)

Handling time is 1 to 2 Business Days (Monday to Friday)

Total Delivery Time 8 to 10 Business Days (Monday to Friday)

Order Cut-Off Time will be 4:00 PM

Time zone: (GMT-05:00) Eastern Standard Time

Delivery Terms:

We use USPS, DHL and Fedex to deliver the product.

Shipping Cost:

A flat shipping fee of $6.99 applies to all orders within the USA. This fixed rate simplifies the shipping costs for all eligible purchases.

Change Of Address:

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us at support@luxily.shop.

Order Tracking System:

Once your transfer is initiated, you will receive a tracking number with your order confirmation. This allows you to monitor the status of your delivery until it arrives.

Wrong Address:

Remember, if you give us the wrong address and you are not there, the product will be stored in our store again. You will have to bear the full shipping cost for giving the wrong address.

Cancellations:

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Return policy.

Parcels Damaged In Transit:

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

Contact Information

Business Name: Luxily

Chat Support: 24/7

Business Hours: 9:00 AM to 4:00 PM (Monday To Friday)

Business Contact: +1 ‪(210) 570-3759‬

Business Mail: support@luxily.shop

Business Address: 843 Jennings Ave, San Antonio Texas 78225, United States