Last Updated: 27-Jan-2025
This is the Return Policy of Luxily.shop for USA customers.
Return Window
Luxily accept returns within 30 days of the product delivered date.
Eligibility for Return
We accept returns for defective and non-defective products following below conditions.
Product Condition
Returned items must be in new, unused condition, with original packaging, tags, and accessories included.
Exchanges
No, We don’t accept exchanges. Please Return your item and place a new order.
Return Method
We only accept returns in mail.
- Email: To initiate a return, please contact us by email at support@luxily.shop. Provide your order number and the reason for return.
- Live Chat: Use our live chat option, accessible from the chat bubble at the bottom left of our website.
Eligibility for Returns
- Only new products are eligible for return. This means the items must be in their original, unopened condition and have never been used.
- Items must be unused and in their original packaging. All tags and accessories must be included.
- Some items may not be eligible for return. This includes personalized, custom-made, and certain sale items.
Return Label
We don’t offer pre-paid return labels. Customer will be responsible for covering the return shipping costs. Unless the return is due to an error on our part or a defective product.
Restocking Fee
No restocking fee.
Currency
All prices mention on luxily.shop are in USD $
How to Return an Item
- Contact Us: Begin by contacting our customer support team via email at support@luxily.shop or through our live chat. Please provide your order number and the item(s) you wish to return.
- Receive Return Authorization: We will review your request and issue you a Return Authorization Number (RA number) along with detailed return instructions.
- Ship the Item: Carefully pack the item(s) in the original packaging (if possible) and include all original accessories. Ship the package back to us using the designated shipping method.
Note:
Return Shipping: Unless the return is due to an error on our part or a defective product, the customer is responsible for the return shipping costs.
Policy Modifications and Legal Updates
To remain compliant with changing laws, we reserve the right to update our return policy. Any modifications will be posted on our website, ensuring full transparency.
Contact Information
Business Name: Luxily
Chat Support: 9:00 AM to 4:00 PM (Monday To Friday)
Business Hours: 9:00 AM to 4:00 PM (Monday To Friday)
Business Contact: +1 (210) 570-3759
Business Mail: support@luxily.shop
Business Address: 843 Jennings Ave, San Antonio Texas 78225, United States