General Questions

Q. What is Luxily?

A. Luxily is an online store offering a curated collection of high-quality women’s shawls, designed to provide comfort, elegance, and style. We pride ourselves on delivering premium products to our customers in the USA.

Q. How do I contact customer support?

A. You can contact us at any time by emailing support@luxily.shop (we usually reply in 24 – 48 hours). Our customer support team will be happy to assist you with any inquiries or issues.

Orders and Shipping

Q. How do I place an order on Luxily?

A. Simply browse through our website, add the desired items to your cart, and proceed to checkout. You will be prompted to enter your shipping and payment details to complete the purchase.

Q. Do you ship internationally?

A. Currently, we only offer shipping within the USA. We are working towards expanding our international shipping options in the future.

Q. How long will it take for my order to arrive?

A.

Transit time is 7 to 8 Business Days (Monday to Friday)

Handling time is 1 to 2 Business Days (Monday to Friday)

Total Delivery Time 8 to 10 Business Days (Monday to Friday)

Order Cut-Off Time will be 4:00 PM

Q. What is Shipping Cost?

A. We Charge a Flat rate of $6.99 USD for standard shipping on all orders within the USA.

Q. What payment methods do you accept?

A. We accept the following payment methods:

• Visa
• Mastercard
• American Express
• Discover
• Apple Pay
• Diners Club
• JCB

Note: We may update or change the payment methods available on the website at any time. Please refer to the payment section during checkout for the most current options.

Q. Can I Track my Order?

A. Yes, you can Track your Order by visiting our Track your Order Page.

Refunds, Returns, and Cancellations

Q. What is Luxily return policy?

A. We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days of receiving your order. Please refer to our Return Policy for detailed information.

Q. How can i Process a Return or Exchange?

A. To initiate a return or exchange, please contact our customer support team through the “Contact Us” page or send an email to support@luxily.shop.

Contact Information

Business Name: Luxily

Chat Support: 24/7

Business Hours: 9:00 AM to 4:00 PM (Monday To Friday)

Business Contact: +1 (210) 570-3759

Business Mail: support@luxily.shop

Business Address: 843 Jennings Ave, San Antonio Texas 78225, United States