We want your experience with Luxily to be as smooth as possible, so we’ve gathered answers to some of the most common questions we receive. If you don’t see what you’re looking for, feel free to reach out to us, we’re always happy to help!
- Where is Luxily based?
We’re based in the United States, specifically in Glendale, California. All of our products are shipped from here.
- What kind of products do you sell?
We specialize in high-quality shawls and stylish bags, offering a variety of styles, colors, and materials to suit every occasion. Whether you need something cozy for chilly evenings, a statement piece to elevate your outfit, or a functional yet fashionable bag to carry your essentials, we’ve got you covered. - Do you ship internationally?
Currently, we only ship within the United States. However, we’re hoping to expand our shipping options in the future.
- How much does shipping cost?
Shipping is free on all orders, no minimum required. We want to make your shopping experience as easy as possible!
- How long does delivery take?
Once your order is processed (usually within 1–2 business days), delivery typically takes 5–6 business days. So, you can expect your order to arrive in about 6–8 business days.
- Can I track my order?
Absolutely! Once your order ships, we’ll send you a tracking number via email so you can keep an eye on its journey.
- What if I entered the wrong shipping address?
If you notice a mistake in your shipping address, don’t worry! Just email us at support@luxily.shop as soon as possible. If your order hasn’t been processed yet, we can update the address for you.
- Do you accept returns?
Yes, we do! We offer a 30-day return policy for items that are in new and unused condition. Personalized or custom-made shawls aren’t eligible for return.
- Who pays for return shipping?
Return shipping costs are the customer’s responsibility. We’ll provide a return label that you can download and print, but you’ll need to cover the cost of sending the item back.
- Do you charge any restocking fees?
No restocking fees! Once we receive and inspect your return, we’ll issue a full refund to your original payment method within 5 business days.
- Can I exchange my shawl for a different one?
We don’t offer direct exchanges, but if you’d like a different shawl, you can return the one you purchased (if it’s eligible for return) and place a new order for the one you prefer.
- What payment methods do you accept?
We currently accept PayPal only. You can use your PayPal account, or check out as a guest using your credit or debit card.
Still have questions?
We’re always here to help. You can reach us at:
- Email: support@luxily.shop
- Phone: +1 (210) 570-3759
- Business Hours: 09:00 AM – 4:00 PM EST, Monday to Friday
Thank you for choosing Luxily! We can’t wait to help you find the perfect shawl.