Get in Touch
We’re here to help! Whether you have a question about your order, need assistance with a return, or simply want to learn more about our Shawls, our friendly customer support team is ready to assist you.
Contact Us
- Email: Reach out to our customer support team via email at support@luxily.shop. We strive to respond to all inquiries within 24-48 hours.
- Live Chat Support: Our live chat representatives are available from 9:00 AM to 4:00 PM (Monday to Friday) to answer your questions in real-time. Click the chat bubble located on the bottom left corner of our website to start a conversation.
- Social Media: Follow us on social media for the latest updates and promotions!
Transit, Handling Order Cut-off Time:
Order Cut-Off Time will be 4:00 PM
Time zone: (GMT-05:00) Eastern Standard Time
Handling time is 1 to 2 Business Days (Monday to Friday)
Transit time is 7 to 8 Business Days (Monday to Friday)
Total Delivery Time 8 to 10 Business Days (Monday to Friday)
Share Your Feedback and Suggestions
We value your feedback and suggestions. Help us improve by sharing your thoughts! You can send your feedback via email to support@luxily.shop
Shipping & Delivery
For detailed information on shipping options, delivery timelines, and order tracking, please visit our Shipping Policy page.
Returns & Exchanges
To learn more about our return policy, including eligible items, return procedures, and refund timelines, please visit our Refund Policy & Return Policy page.
Product Questions
If you have any questions about our products, such as sizing, materials, care instructions, or anything else, don’t hesitate to contact us! You can reach us by email at support@luxily.shop or visit our FAQ
Our Commitment
We value your feedback and strive to provide exceptional customer service.
Contact Information
Business Name: Luxily
Chat Support: 9:00 AM to 4:00 PM (Monday To Friday)
Business Hours: 9:00 AM to 4:00 PM (Monday To Friday)
Time Zone: (GMT -05:00) Eastern Standard Time
Business Contact: +1 (210) 570-3759
Business Mail: support@luxily.shop
Business Address: 843 Jennings Ave, San Antonio Texas 78225, United States