Last Updated: 27-Jan-2025
Refund Window
We process refunds within 10 business days after receiving and approving your return.
Non-refundable Products
- Personalized, Discounted or sale items
- Gift cards
- Damaged items (unless the damage occurred during shipping)
Refund Processing Time
The total estimated time to receive your refund after return approval is 10 business days. This timeframe includes processing your return and the refund being credited to your original payment method.
What is Refunded?
You will receive a full refund for the returned item, excluding any initial shipping charges.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@luxily.shop . We’ll arrange for a replacement or a full refund, whichever you prefer.
Order Cancellations
Orders cancelled before shipment are eligible for a full refund, processed within 7-10 business days.
Refund Delays
If you haven’t received your refund within 15 business days of return approval, please contact us at support@luxily.shop.
Policy Modifications and Legal Updates
To remain compliant with changing laws, we reserve the right to update our Refund policy. Any modifications will be posted on our website, ensuring full transparency.
Business Information
If you have any questions, feedback, or need assistance, feel free to reach out. Our team is always ready to assist you.
Contact Information
Business Name: Luxily
Chat Support: 9:00 AM to 4:00 PM (Monday To Friday)
Business Hours: 9:00 AM to 4:00 PM (Monday To Friday)
Business Contact: +1 (210) 570-3759
Business Mail: support@luxily.shop
Business Address: 843 Jennings Ave, San Antonio Texas 78225, United States